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Support

Basic Tier 1 Support:If you experience a major issue or error that affects your ability to scan a repository, you can create a ticket online and we'll be more than happy to assist. 

 

Pro and Pro + Tier 2 Support: Please create a ticket online and we will expedite your request. Average response time is 48 hours.

 

Enterprise Tier 3 Support: Please call our U.S. Technical Support: 1-800-609-0393 ext.2. Average response time is 24 hours.

Billing

For accounting management / billing questions including AWS Marketplace, please call: 1-800-609-0393 ext.3

Legal

For Legal questions, please email counsel

Sales

Please call: 1-800-609-0393 ext.1 or email Sales

Enterprise Sales

For Enterprise Sales questions, demo requests and pricing, please call: 1-800-609-0393 ext.1

Education

If you are a student, teacher or buying on behalf of an educational institution, please call 1-800-609-0393 ext.4

Partners

Nucleaus™ Partners are an extension of our team and play a valuable role. To apply for our Partner Program, please click here and complete the form. The process for becoming a strategic partner can take up to 5 business days.

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